For fleets and brokers with real volume: detention, TONU, and accessorial charges already owed under your own rate confirmations — money nobody has time to invoice. Send us your paperwork — we file it, chase it, and collect what you're owed.
You wait on the dock past free time on nearly every load. Most small carriers never bill it because tracking start/stop times against the BOL is tedious — so it just gets written off, load after load.
A load gets cancelled after you've already dispatched. A lumper receipt sits in a glovebox. None of it gets billed because nobody's job is to chase it.
Fleets with real volume don't have a dedicated person whose only job is auditing detention and accessorial charges. The money doesn't disappear because it isn't owed — it disappears because nobody has the hours to go get it.
Detention: your rate confirmations already include a free-time window and hourly detention rate — we're collecting what's contractually owed, not inventing a new charge.
Accessorials: TONU, layover, lumper, tarping, and other accessorial terms are already spelled out in your rate confs — if the term's there, it's collectible.
Volume: 15+ trucks, or a brokerage/3PL managing freight for multiple carriers — this is where an audit actually pays for the hours it takes.
Send a week of BOLs, rate confirmations, and check-in/out times. We show you the actual dollar figure sitting uncollected — before you commit to anything.
We build the detention and accessorial invoices, submit them, and follow up until they're settled. You forward documents; we do the rest.
Money lands in your account first. We only invoice our percentage after you've been paid — never before, never if nothing's recovered.
Roughly 15-30 trucks, or a small brokerage book
Assumes your rate confirmations already include detention/accessorial terms and your drivers collect signed BOLs/PODs. We'll confirm your actual number on the audit call.
Every tier starts with a free recovery audit — no cost, no obligation, before you choose anything.
*Turnaround guarantees cover our time to review, verify, and submit — not the broker or carrier's time to pay. Guarantees apply up to your plan's normal volume; unusually large batches are scoped on the call.
ComplyCentrix is veteran-owned and operated, founded by a service-connected disabled U.S. veteran with a background in logistics, operations, and inventory control — not a call center reading a script. That's the difference between a claim getting bounced back for missing documentation and one that actually gets paid.
Then you owe nothing. The audit is free and the recovery service only bills a percentage of what we actually collect for you.
Rate confirmations, bills of lading, and check-in/check-out times for detention. Lumper receipts and dispatch/cancellation notices for accessorials and TONU. We'll tell you exactly what's missing on the audit call.
Detention and accessorial invoices are typically resolved in days to a few weeks, depending on the broker.
No. The Recovery tier is per-claim contingency. You can stop sending documents any time — there's no lock-in.